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SMS Terms & Consent

What text messages we send, how you opt in, and how to stop them at any time.

Last updated: September 10, 2026

How consent is collected

PrimeLux Cleaning & Restoration sends text messages only to customers who ask for them. Consent is collected in one of two ways:

  • On our website. By checking the unchecked opt-in box shown below on the booking form or a quote request form at www.primeluxpros.com. The box is never pre-checked, and checking it is never required to book a job, get a quote, or buy anything from us.
  • Verbally or in writing. By telling one of our staff, on a recorded call or in writing, that you would like appointment texts at your number. We log the date and time of that request.

The opt-in, as it appears to customers

Exactly as it appears on the booking form at www.primeluxpros.com/#book and on every "Request a Free Quote" form. The box is unchecked by default and the form submits whether or not it is checked.

The exact consent language

By checking this box, I agree to receive text messages from PrimeLux Cleaning & Restoration at the phone number provided, about my booking, appointment reminders, arrival notifications, and quote follow-ups. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Every submission that includes this opt-in is stored with the wording above, the phone number given, the page it came from, and the date, time, and IP address of the submission.

What we send

  • Booking confirmations and the arrival window for your appointment.
  • Appointment reminders the day before and the morning of service.
  • Crew arrival and delay notifications on the day of service.
  • Follow-ups on a quote you requested, and post-service care instructions.

These are customer care and transactional messages tied to a job you asked us about. We do not send recurring marketing blasts to this list.

Sample messages

  • PrimeLux: You're booked for Carpet Cleaning on Tue 9/15, arrival window 9-11am. Est. $99-$159. Reply STOP to opt out, HELP for help.
  • PrimeLux: Your crew is on the way and should arrive in about 20 minutes. Reply STOP to opt out.

Message frequency

Message frequency varies with your booking. Most customers receive between 2 and 6 messages per job.

Cost

Message and data rates may apply. We do not charge you for text messages; your mobile carrier's standard rates apply.

How to stop messages

Reply STOP to any message to opt out. You will get one confirmation message and then no further texts. You can also call or email us and ask to be removed. Opting out does not cancel your appointment; we will contact you by phone or email instead. To start again, reply START or check the opt-in box on your next booking.

How to get help

Reply HELP to any message, call us at (323) 376-2782, or email [email protected].

Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery is subject to network availability and to your device and plan.

Privacy of your mobile number

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, except with the messaging providers that deliver our messages on our behalf.

Our full Privacy Policy explains everything else we collect and why. Our Terms of Service cover bookings, quotes, and payment.

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